What is it about the current economy that so many companies, especially IT companies are outsourcing help desk jobs to foreign companies?? Last night I had trouble with my DSL connection and I needed to call the ISPs help desk. (I hate calling these $7.00 and hour guys as a rule) As soon as the tech answered the phone I knew I was in trouble. The typical foreign (heavy indian accent) help desk person asked if he could help me. It was bad enough that he insisted on asking me to run through BOGUS windows troubleshooting issues, and settings even though I TOLD HIM I was a networking engineer and that the DSL modem was not syncing up with the ISP. I know they have a stupid list of things they are supposed to say, but COME ON NOW!!!! And the thing that makes it even more frustrating is that these people are so hard to understand, and they insist on running through mundane attempts to fix things that are not related to the issue at hand, and all the while insisting on using my first name OVER AND OVER again. AAAAAAAAARRRRRRRRRRRRRGGGGGGGGGGG! Do AOL, Earthlink, DELL, and other companies really think that they can provide decent levels of customer service by using these foreign help desk centers? NOPE!!! It all comes down to dollars and cents. They don't care if they alienate the customer, afterall they ALLREADY SOLD stuff to you... Didn't they.
What do you think???
